In the above video, we use the term Single Point of Contact. In short, this refers to the person you want us to have as our main contact for each user group. We will only include this person in the preparations for our meetings. Our suggestion is to include the person who attends the OEM meetings as he/she will then have input from his/her peers on your technical challenges before attending OEM meetings. This person is already monitoring your technical challenges and it will be a very quick task for this person to share your top challenges for our Owner's Meetings.
This role is explained in more detail at this link.
Collaborate with your peers for first-hand knowledge, informed decisions and better results
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